Shipping policy
111x7 PARTNERS LLC dba NVX. ("we" and "us") is the operator of (https://www.osyttde.sbs ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
NVX will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
NVX will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty of Products
NVX will happily honor any valid warranty claims, provided a claim is submitted within 365 days of receipt of items from an Authorized Retail Partner or our website. Customers will be required to pre pay the return shipping; however we will pay to ship the replaced/repaired/warranted items upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect NVX to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) a replacement item sent to you (if stock is available)
(b) a replacement for a substitute item (that we pre-approve with you)
(c) a store credit for the lower of the price paid for the item or the last price the item was advertised on our website
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2-7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4-22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.4 Change Of Delivery Address
Orders placed before 3:00 PM EDT (UTC-04) will be shipped the same day, otherwise, within the next business day. Our warehouse operates on Monday-Friday, except on national holidays at which time the warehouse is closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
NVX will ship to P.O. Box addresses using United States Postal Service (USPS) services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using United States Postal Service (USPS). We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will notify you of your options to proceed: wait for the estimated date of shipment, cancel your order, or help you find a suitable replacement.
4.8 Delivery Time Exceeded
In the rare chance a delivery time has exceeded the expected time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon shipment, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service via email and include pictures if possible. We will initiate a shipping claim and proceed further with options to expeditiously get a new order shipped.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at [email protected].